Arrivo Cycling Terms and Conditions

The terms and conditions indicated below regulate access and use of the URL (hereinafter WEBSITE) owned by ARRIRERE DU PELOTON, SL, (hereinafter ARRIVAL) .


On the one hand, ARRIERE DU PELOTON, SL, (ARRIVO) unipersonal limited company with registered office in C / Parres, 51, 07570, Artá, Illes Balears, provided with CIF B16537474 and registered in the Mercantile Registry of Palma de Mallorca, Volume 2721, Folio 57, Sheet PM-82183, Registration 1 Contact telephone number +34.648.789.170 and address of email [email protected].

And, on the other hand, the natural person, hereinafter USER, who accesses the page to obtain information and contract the services offered through the WEBSITE. The User declares that he is of legal age (over 18 years old) and has the necessary legal capacity to acquire the services offered through the WEBSITE and to use it according to the general conditions detailed below, which he expressly declares to understand and accept. In the event of hiring by a minor, ARRIVO will not be responsible in any case, the minor, parents or guardians having to assume the expenses that this may cause.



The WEBSITE screens support the following browsers: Chrome, Firefox, Internet Explorer 10 and 11, Safari and Opera. ARRIVO is not responsible for the results obtained using a different browser or operating system.

USERS who access the WEBSITE through devices that have reduced-format screens, state that they have previously accessed through a device with any of the browsers indicated in the previous paragraph and having consulted the conditions of the web and all the notices made available to the recipient without any restriction due to the characteristics of the device with which the reservation is made.


ARRIVO is a retail travel agency. As such, it can offer tourist products from third parties (wholesalers), both individual services and package tours, and / or it can also make package tours for direct sale to the end customer, and not to third companies. ARRIVO does not make package tours for sale to third parties.

The USER is informed that the contracting of package tours is governed by the provisions of Book IV of Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws and the specific conditions agreed with the USER based on the organizer of the combined trip, which may be a wholesaler, being ARRIVE a retail travel agency.

The suppliers of products or services and the organizers / wholesalers who organize the package trip, each within the scope of their respective obligations, will be responsible to the USER for compliance with the Obligations derived from the regulations in force and from the conditions of sale of each of the products and services or package tours that are contracted, without ARRIVO assuming any obligation or liability. Any quality with respect to those products or services that it does not provide directly, beyond the obligations that legally correspond to it as soon as it acts as a retailer.

In the event of using the website to reserve a tourist product, the USER you are informed that the purchase of products / services through the WEBSITE means the USER's acceptance of (i) these general conditions, (ii) the particular conditions of application to the specific type of product / service to be contracted and ( iii) the conditions of the provider of the product / service.

The USER agrees to accept and respect the terms and conditions of purchase established by the provider of the tourist product for which the reservation is formalized. Said conditions may include the payment of any accrued amounts and compliance with any rules and restrictions on the availability of rates, products or services, as well as the conditions of cancellation or the impossibility of cancellation.

The traveler is responsible for complying with the government requirements for documentation of exit, entry and others.


Prior to hiring, The USER is informed that a section called How to make your reservation is available on the WEBSITE, which specifies the different procedures that must be followed to carry it out.

On the WEBSITE the reservation can be made in Spanish or in English. Most of the fields are free, so that the WEBSITE does not have the means to identify and correct errors in the introduction of data, for this reason, any error made when entering said data will be the responsibility of the USER.

The document in which the contract is formalized by means of which the client acquires any tourist product or service through the WEBSITE will be sent to the USER by email. In this email you will be given the information regarding the products and / or services contracted, your locator number, all the indications regarding the payment method, cancellation conditions, other useful information and, where appropriate, the sending of the documentation of your trip. Likewise, the document will be filed by ARRIVO and the USER may access it at any time through the My Reservations section of the WEBSITE, which appears in the upper right part of it, by entering their email address and password.

The purchase of any product will only be effective at the time that ARRIVO makes the charge validly depending on the chosen means of payment, and until that moment it may be canceled by ARRIVO.

The available means of payment are:

PAYMENT BY CREDIT OR DEBIT CARD. In debit cards the amount charged is automatically withdrawn from the associated account, in credit cards the USER can have money without having funds in the associated account, and the amount is normally charged at the beginning of the month following the purchase.

Not all these payment options are always activated, it will depend on the type of product and the advance with which you make the reservation.

The fact of requesting a reservation implies commitment on the part of the client to authorize the charge for the entire amount of the product, service or combined trip contracted.

The prices indicated do not include local taxes, nor, where appropriate, the entrance and / or exit fees of the country.


It is the power that the user has to cancel a contract in certain cases without having to justify its decision or assume any penalty.

By virtue of article 103 section l) of the Royal Legislative Decree tivo 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal will not be applicable to contracts that refer to supply of accommodation services for purposes other than serving as housing, transportation of goods, rental of vehicles, food or services related to leisure activities, if the contracts foresee a specific date or period of execution.

Regarding the transport of people, according to article 93 k) of Royal Legislative Decree 1/2007, which approves the Consolidated Text of the General Law for the Defense of Consumers and Users, the regulation of distance sales (with the exception Article 98.2) does not apply to passenger transport service contracts. For this reason, the right of withdrawal does not apply to reservations of transport services for people. In this way, in the event that the USER expresses his willingness to cancel contracted transport tickets, the cancellation conditions of the company in question will apply.

With regard to travel combined, Article 160 of the same legal text provides that the USER may at any time cancel the services requested or contracted, having the right to a refund of the amounts paid, but must compensate the organizer or the retailer in the following amounts :

You will pay 100% of the total amount of the trip if the cancellation occurs with less than 30 days before the date of commencement of the trip.

If they do not show up at the exit, the consumer and user is obliged to pay of the total amount of the trip, paying, where appropriate, the outstanding amounts unless otherwise agreed between the parties.

In the event that the combined trip was subject to special economic conditions of contracting, such as charter of airplanes, ships or special rates, the cancellation costs will be established in accordance with the conditions agreed between the parties.

In exceptional situations of Force Majeure, the practices of change of date, exchangeable voucher will be applied and / or refund of amounts following current legislation and the practices applied by the rest of the tourism industry in the same or similar situation.


The entirety of this WEBSITE: text, images, brands , graphics, logos, buttons, software files, color combinations, as well as the structure, selection, arrangement and presentation of its contents, is the property of ARRIVO and its reproduction, distribution, public communication and transformation is prohibited. Likewise, the reproduction, retransmission, copying, transfer or broadcasting, in whole or in part, of the information contained in these pages, whatever its purpose and the means used for it, is prohibited.

Users will use the WEBSITE solely and exclusively for private and private use. Users may not copy, reproduce, transmit or distribute in any way the content of this WEBSITE or the services that can be obtained through it, without the written permission of ARRIVO.

Users may not establish Links to web pages of the WEBSITE without written consent of ARRIVO.

ARRIVO will not be responsible, directly or indirectly for:

The infringement by the USER of intellectual and industrial property rights , of the rights to honor, personal and family privacy and the image of people (photographs), property rights and any other nature belonging to a third party as a result of the transmission, dissemination, storage, making available , reception, obtaining or access to the contents.

The links and hypertext that allow, through the WEBSITE, the USER to access features and services offered by third parties, do not belong to or are under the control of ARRIVO; will not be responsible for the information contained therein or for any effects that may arise from said information.


The portal reserves the right to modify, limit or cancel the terms and conditions applicable to the WEBSITE referred to above. In any case, the conditions that were in force when the client formalized the reservation, or subsequent ones if they are more favorable to the consumer's interests, will apply.

ARRIVO reserves the right to deny or withdraw Access to the Portal and / or the Services, at any time and without prior notice to those USERS who breach these General Conditions.

These conditions will be subject to Spanish legislation. The courts of Palma de Mallorca will be competent to hear any dispute arising from these conditions, except that, according to the provisions of Royal Legislative Decree 1/2007, of November 16, which approves the text consolidated of the General Law for the Defense of Consumers and Users, the counterpart had the status of consumer or user, in which case the courts of the consumer's domicile will be competent.